We believe our people are our strength, and we take our employees health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits to address your unique needs.

SCHEDULING COORDINATOR: DAYS: 8:00 a.m. - 5:00 p.m.

As a member of the Scheduling Coordinator Team:

• With the consultation of physicians, our Intake staff determine whether patients qualify for admission, observation, or DC.

• The primary focus of the unit is to ensure the admission process flows well for our patientsthat they remain comfortable and knowledgeable with the hospitalization process.
• Intake staff have the opportunity to treat a variety of patients, including those appropriate for intensive and intermediate care, as well as refer others to outside facilities for follow-up and continuity of care.

With such a diversity of patients, were looking for staff who can provide the best quality of care at all levels.

DUTIES AND RESPONSIBILITIES:

The Scheduling Coordinator will:

• Consistently report to work in a timely manner
• Schedule patients accurately and timely. Tracks and follows up on no-show patients.
• Tracks and takes appropriate action regarding outstanding physician orders. Identifies all prompt pay program orders/non-insurance covered services and forward via email to Insurance Verification for review/patient follow-up
• Demonstrate exceptional positive communication skills with patient, physician staff, co-workers, etc
• Cancel and re-schedule patient appointments timely & efficiently
• Schedule patients from receipt of orders faxed into the server/scheduling department
• Communicate in a friendly, positive and professional manner
• Ensure physician has the appropriate privilege for request case prior to scheduling
• Comply with Health Information Managements physician suspension list
• Consistently follow facility guidelines and procedures in performance
• Answer incoming calls from patients, physicians, physician office staff in a timely and professional manner
• Ensure all physician orders are present in the fax server; filed in the appropriate folder and accessible to all SJMC personnel authorized to access order
• Enhance patient experience by fostering a positive relationship with customers
• Demonstrate exceptional positive communication skills with patient, physician staff, co-workers, etc
• Contribute to improving patient satisfaction results
• Utilize schedule Reports to Review the schedule for accuracy and ensure all necessary documents are on file; contacts patient and/or the physicians office no more than 48 hours prior to patient appointment to obtain any additional information needed.

St. Joseph Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment with confidence and without fear.

Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience:

• Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible.
• Any COVID-19 related care takes place in designated areas away from other patients and their families.
• Emergency Departments are reorganized to be a safe place to treat all emergency patients.
• A stringent cleaning policy has been implemented throughout the hospital.
• A strictly controlled visitor and masking policy is required for patient safety.

Consistently supports and communicates the Mission, Vision, and Values of St. Joseph Medical Center.

Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Uphold the Standards of Conduct and Corporate Compliance.